Quality service begins with quality leadership. One of the most important characteristics of a good leader is the ability to communicate goals and objectives effectively. But how should a manager clearly and effectively communicate the goal of quality service?
Bob Littell, ‘Chief NetWeaver’ who coined the term ‘NetWeaving’, said, “Good things happen to people who…make good things happen.” LinkedIn, a professional networking site, gives you that opportunity for a personally rewarding experience by being a resource for others.
We have all attended meetings at work, in professional or social associations, or as part of religious organizations. Some are productive and some…well, not so much. Whether you are a participant or the leader, you can enhance your career success by developing a few savvy meeting skills.
Whether you’re a department manager, division director, or company CEO, you’re still an employee. Are you and excellent employee, inspiring and motivating your staff to achieve excellence in all that they do? What is the secret to becoming an excellent employee?
Creating a proper voice mail greeting for your office telephone may seem like a small detail, but it tells your callers a lot about you. Perception is very important in establishing rapport and maintaining relationships. When you record an informative voice mail greeting and use call forwarding properly, your callers will perceive that you are considerate of their time, conscientious in your responsibilities, and a care about your professional image.
Challenge: I have to give a presentation to a user group but I’ve never done anything like this before. Can you give me any advice fast?
Answer: During my 20 years of teaching and speaking, I’ve identified four principles for giving effective presentations. These principles have helped me to make effective presentations with clarity and confidence in classroom, boardroom, and platform environments. I know they will help you too!
If the CEO of your company walked into your office, what would be his perception of you? Have you ever taken an objective look at your office or work area? Is it well organized (or at least a mostly organized) and reflective of person in control of his or her environment? What does it communicate about your ability to manage projects, processes, or people? What impression does it give your coworkers, staff, and visitors?
The ability to make good decisions requires current, accurate and timely information. One way to gather the information you need and clarify your situation before making any decision is by asking effective questions. Not just general, poorly worded questions but ones that are well thought out and positively worded questions. So, what makes a question effective?
I’m sure you’ve known people during your career who have a wonderful sense of humor as well as some with no sense of humor. Generally, I’ve observed that managers and employees with a sense of humor have a profoundly positive effect in the workplace.
Challenge: I’m a member of a problem solving technical team at work. When we brainstorm a situation, my ideas are always rejected. What can I do to get them to accept my ideas?
